Effective Date: 7/19/26

At eBig Design NYC ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal, or access our fundraising dashboard and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Name

• Email address

• Organization name

• Job title

• Phone number (if provided)

• Account login information

• Information submitted through contact forms

• Communications you send to us

Client Data

If you are a client or authorized representative of a nonprofit organization, we may process information provided by your organization, including:

• Fundraising totals

• Campaign performance metrics

• Grant revenue

• Major gift revenue

• Annual fund revenue

• Government contract revenue

• Organizational reporting information

We do not intentionally collect donor-level personal information unless it is specifically required to provide agreed-upon services.

Automatically Collected Information

When you use our Services, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Referring website

• Diagnostic and usage information

This information helps us improve the performance, reliability, and security of our Services.

2. How We Use Your Information

We use your information to:

• Provide and maintain our Services

• Authenticate users

• Deliver client dashboards

• Respond to inquiries and support requests

• Improve website performance

• Maintain security

• Detect fraud or unauthorized activity

• Comply with legal obligations

• Communicate important updates regarding our Services

We do not sell your personal information.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users signed in

• Remember preferences

• Analyze website traffic

• Improve user experience

• Maintain website security

You may adjust your browser settings to refuse cookies, although doing so may affect certain features of the Services.

4. How We Share Information

We may share information only in the following circumstances:

• With service providers that help operate our Services (such as cloud hosting providers, analytics providers, or database providers)

• With your organization's authorized users

• To comply with legal obligations

• To protect our legal rights or investigate suspected fraud

• As part of a merger, acquisition, or business transfer

We do not sell or rent personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect the information we process.

These measures may include:

• Encrypted connections (HTTPS)

• Secure authentication

• Access controls

• Password protection

• Secure cloud infrastructure

• Regular software updates

Although we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to:

• Provide our Services

• Fulfill contractual obligations

• Resolve disputes

• Comply with legal requirements

• Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where practical.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

9. Third-Party Services

Our Services may integrate with third-party providers, including cloud hosting services, authentication providers, analytics providers, nonprofit fundraising platforms, or customer relationship management (CRM) systems.

Those providers have their own privacy policies governing their handling of information.

10. International Users

If you access our Services from outside the country where our systems are hosted, your information may be transferred to and processed in another jurisdiction. By using our Services, you acknowledge and consent to such transfers where permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

eBig Design NYC
Email: info@ebigdesignnyc.com
Website: https://ebigdesignnyc.com

If you are a client organization and wish to update or remove information associated with your account, please contact your organization's administrator or reach out to us using the contact information above.